Barbara L. Casaly

Senior technical writer with 14 years of contracting/consulting experience writing user manuals, online Help systems, and accessible web content:

• Possess in-depth knowledge of Word, FrameMaker, Dreamweaver, Visio, Acrobat, and other software used for writing and producing user manuals, installation guides, training materials, style guides, online Help, and web content
• Design templates for user documents, Help systems, web content, and PowerPoint presentations
• Ramp up quickly with technology and software using a variety of methods to acquire new skills and knowledge
• Work effectively in sole writer and documentation team environments
• Collaborate with other team members, as needed, to share knowledge, complete project deliverables, and share the workload
• Work efficiently on-site or off-site, planning time, tracking hours precisely, and meeting project deadlines
• Learn the formatting, standards, and terminology used by the company to produce documentation consistent with existing documentation or that being produced for the project

May 2008 - Present

Jan. 2005 - Sept. 2006

• Using Flare, writing online Help for a college-level grade book product, and for an electronic publishing authoring tool and viewer.
• Using Dreamweaver, wrote online documentation to support companion websites for college textbooks.
• Using Word, wrote user documents for educators who develop online course materials.
• Using Contribute, maintained web pages for the division’s intranet.

Dec. 2007 - April 2008
Oct. 2006 - July 2007
April 2004 - Jan. 2005

• Responsible for the Executive agency website accessibility audit mandate, which involves communication, documentation and training, analysis, and website remediation. Write and maintain information on web accessibility for agencies.
• Revised the Content Management user manual to describe the software used for posting, organizing, and linking web content on Mass.Gov portalized websites.
• As project coordinator, managed the revision of the Commonwealth Web Accessibility Standards, which involved leading meetings of agency webmasters, maintaining a project website, doing research, writing documentation, and compiling web accessibility resource information.

March 2002 - Present

• Format and edit articles for The Massachusetts Focus, the Stewart Title quarterly newsletter. Convert the newsletters to HTML (using Dreamweaver) and PDF (using Adobe Acrobat) for the website.
• Used Visio to create diagrams (Samples: diagram, flowcharts)

Oct. 2007 - Nov. 2007

• Edited the Technical Instructional Design Process document using Word and Visio.
• Wrote user manuals on working with Word templates; using Word to perform tasks related to Instructional Design manuals; and assembing Learner Guides from modules, adding front matter, and creating final guides in PDF.

June 2002 - Aug. 2003
April 1999 - May 1999
Sept. 1998 - Oct. 1998
June 1996 - Oct. 1996

• Using FrameMaker, wrote and revised documentation on alarm management, Windows XP system administration, and Solaris 8 system administration.
• Using RoboHelp, wrote and revised Windows Help for alarm management, a process control configuration utility, and real-time and historical trending.

Feb. 2002 - April 2002
Nov. 2000 - Feb. 2001
Oct. 1999 - Nov. 1999
May 1999 - July 1999
Sept. 1998 - March 1999
Sept. 1997 - Oct. 1997

• Wrote training documentation for client management and accounting software.
• Wrote Windows Help for a Microsoft Access application used by agents to create title insurance policies, calculate premiums, and maintain lender and payee databases.
• Wrote a user manual for property back title retrieval on the Internet.

Feb., April, and May 2002
June 2001 - Sept. 2001
July 1999 - Oct. 1999
Nov. 1998 - Feb. 1999

• Revised the operator manuals for diver's locator hand-held sonar sets.
• Formatted and edited text for U.S. Navy proposals for sonar hardware and sonar-related technology. Involved creating charts, diagrams, and spreadsheets.

July 2000 - May 2001

• Updated the Help system that supports MRI patient scheduling, registration, accounting, and billing functions.
• Documented software change requests, describing proposed enhancements to the user interface and identifying associated benefits and risks.
• Wrote hard copy and online documentation to describe new features and procedures.

Nov. 1999 - June 2000
Oct. 1997 - April 1998

• Wrote documentation for process control software for delivery in HTML, PDF, and online Help formats.

Aug. 1999 - Oct. 1999

• Restructured and edited research documents pertaining to property loss prevention and risk assessment.